Disgruntled users have reported being logged out of their Apple accounts and prompted to change their passwords.
Tldr
- Apple users are complaining about an unexplained disconnection.
- The issue persists even after resetting passwords.
- Apple has not publicly addressed this problem.
- Similar incidents have been reported in the past.
The mysterious disconnections of Apple accounts
Over the weekend, unusual activity disrupted users of Apple products. According to 9to5Mac, many Apple product owners took to social media to report being unilaterally and without apparent justification logged out of their Apple IDs on all their devices.
A problem to solve despite connection attempts
Facing this unexpected disconnection, users trying to re-establish their sessions were even blocked. Despite entering their correct credentials, they were denied access to their accounts, forcing them to reset their passwords. Engadget has reached out to Apple for more information on the matter.
Apple’s silence in the face of the situation
However, Apple has yet to make a public statement to explain these disconnections. Even on their “System Status” page, there is no mention of any potential issues with Apple ID or other systems in the past 24 hours.
On Mastodon, a user claimed that an Apple support representative only gave them the explanation that “random security enhancements are sometimes added to your account“. Given the lively discussions on social media, the exact number of users affected by this issue remains uncertain.
Similar past occurrences
It is worth noting that, although this problem escalated on Friday night, there have been sporadic reports of similar issues in the recent past. Developer Michael Tsai referenced in a blog post a similar incident that occurred last fall. It appears that Apple still has some unresolved technical difficulties to address.